FAQ

Yes. We offer custom cutting and drilling services based on your specific application. Simply provide:Desired length，Quantity，Machining drawings (if applicable)

Our engineers will confirm feasibility and provide lead time and cost.

Our standard MOQ is:
1 set for sample orders
10 sets or more for bulk pricing

For long-term partners or large orders, we offer flexible MOQ terms.

Yes, we provide samples for most standard items.
Sample cost: Usually free of charge, but shipping is borne by the buyer.
Delivery time: 3–7 working days.

Lead time depends on order size and specifications:
Standard models: 3–7 working days
Customized items: 10–20 working days
Bulk orders: Depends on volume and processing requirements

We will confirm the lead time when quoting.

All products are packed with:
Anti-rust oil
Plastic film or bag
Export-grade carton or wooden case

Shipping methods:
By air (DHL/FedEx/UPS)
By sea (LCL or FCL)
By train (for certain countries)

We can ship to your designated forwarder or assist with logistics solutions.

Absolutely. We support OEM/ODM services:
Logo engraving on products
Custom packaging with your brand
Private label for resale

Minimum quantities apply for custom branding. Please contact us to discuss details.

All our linear guide rails are covered by a 12-month warranty against manufacturing defects.
Warranty does not cover:
Misuse or improper installation
Exposure to corrosive environments
Wear and tear due to normal operation

Technical support is always available for any issues.

Do you offer technical support or installation guidance?

Yes. Our engineering team provides:
Pre-sales technical consultation
Installation guides or CAD drawings
After-sales support via email or video call

For OEM orders, we can also assist with system integration.

You can get a quote by:
Filling out our [RFQ Form]
Sending an email to info@linearlinx.com
Messaging us directly via WhatsApp/WeChat

Please include:
Model/spec
Quantity
Delivery country
Custom requirements (if any)

We’ll reply within 24 hours.